Returns & Exchanges
At Hand Made Katana, we take pride in our artisanal craftsmanship and offer a 30-day return policy for items in their original, unworn condition. If your custom-detailed piece does not meet your expectations, we are committed to making it right through a refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.
Receive Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Pack with Care
Place the item in its original protective packaging, including all certificates of authenticity and accessories, to ensure it is not damaged during transit.
Inspection and Refund
Our master smiths will inspect the returned item for quality assurance, and your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing